After-Sales Excellence
Your luxury timepiece deserves nothing less than the hands that understand it. Our certified master watchmakers deliver world-class servicing, restoration and care — returning your watch to its original glory, or beyond.
Factory-trained technicians. Genuine spare parts only. Every service includes a full performance certification report issued to you.
Service durations quoted upfront. Track your watch's journey through every stage. Real-time status updates via WhatsApp or call.
Our Process
Every timepiece that enters our atelier undergoes a structured, transparent process developed over decades of master watchmaking.
A senior watchmaker performs a comprehensive examination of your timepiece — movement, case, dial, crystal and bracelet — and provides a detailed service estimate.
Every component of the movement is carefully disassembled in our dust-controlled atelier, catalogued, and inspected under high-magnification optics.
Parts are cleaned in pharmaceutical-grade ultrasonic baths, dried, then lubricated with approved oils to precise manufacturer specifications.
The movement is meticulously reassembled. The case, bracelet and bezel are polished, brushed or restored to their original finish.
Each watch is tested for accuracy, water resistance, power reserve and timekeeping performance before a full certification document is issued.
From a full movement overhaul to a delicate polish — every service is performed with the precision your investment deserves.
A complete disassembly, cleaning and reassembly of every component — restoring it to factory performance standards with certified lubricants and replaced worn parts.
From hairspring repair to crown and stem replacement, our watchmakers diagnose and fix mechanical and quartz failures with surgical precision.
Our technicians expertly refinish cases in their original brushed, polished or satin finish — removing scratches, blemishes and wear.
Replacement, deep-clean and restoration of leather, rubber, fabric and metal bracelets — sourced from the finest materials.
We stock and source only authentic, manufacturer-approved components — from crystals and gaskets to dials and indices.
Every watch undergoes rigorous multi-day performance testing — timing accuracy, water resistance, power reserve and date function validation.
Our preventive maintenance program keeps your movement running smoothly — extending service intervals and protecting your watch's long-term value.
Our specialists handle classic calibres with the sensitivity and knowledge to restore without compromising originality or collectible value.
Professional testing using calibrated dry and wet pressure chambers — ensuring your timepiece remains fully sealed and protected to its rated depth.
Our Atelier in Action
Every service we perform is a study in patience, precision and passion. Step inside our atelier.
Every component disassembled, inspected and reassembled by hand — one gear at a time.
Precision at the micron level.
Restoring the mirror brilliance your timepiece was born with.
From supple leather to polished steel — fitted to perfection.
Under magnification, every jewel and wheel tells a story.
Timed across six positions. Every watch certified before it leaves our atelier.
Only authentic components — each part sourced and certified to manufacturer standards.
Whether your timepiece houses a simple three-hand movement or a grand complication with perpetual calendar and minute repeater — our master watchmakers possess the training, tools and technical literature to service it with absolute precision. No movement is beyond our atelier.
Self-winding and hand-wound movements of all complexities — from classic three-hand calibres to high-beat movements running at 36,000 vph.
Battery replacement, module servicing and oscillator tuning for quartz, solar-powered and radio-controlled precision timepieces.
Column-wheel and cam-lever chronograph mechanisms — including split-seconds (rattrapante) and flyback complications — serviced with specialist precision.
Perpetual calendars, tourbillons, minute repeaters and moon phase mechanisms — handled exclusively by our most senior master watchmakers.
Pre-quartz era movements spanning pocket watches to early wristwatches — restored with period-appropriate techniques that honour their heritage.
World-time, dual-timezone and UTC movements — precisely calibrated for travellers and collectors who demand accuracy across every meridian.
Whatever movement lies within your case — bring it to us. Our atelier is equipped with the precision tools, technical documentation and decades of hands-on experience to return it to perfect condition.
Skip the guesswork. Our certified watch technicians are available to advise you on service requirements, cost estimates, and turnaround times — personally, without intermediaries.
Free Consultation
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Every timepiece we service leaves our atelier with a formal warranty document — our commitment to you that the work performed meets the highest standard of watchmaking excellence.
Post-Service Assurance
Following every service, repair or overhaul, we issue a signed 12-month warranty covering all work performed — including parts replaced and movement regulation. Should any issue arise within this period as a result of our service, we correct it fully, at no additional charge to you. This is our commitment — not a policy, a promise.
12
Month Written
Service Warranty
100%
Genuine Certified
Parts Only
The warranty covers both all replacement components used during service and the workmanship of our watchmakers — comprehensively, without hidden exclusions.
Your warranty is issued as a signed, dated document — not a verbal assurance. It details the service performed, parts replaced, and the exact coverage period.
If any service-related issue arises within the warranty period, we resolve it immediately and completely — with no further cost, no questions asked.
Your 12-month warranty begins the moment you collect your timepiece — ensuring you receive the full benefit of every single day of coverage from day one.
Begin Your Service Journey
Speak with our master watchmaker today. No obligation, just honest expertise.
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