Returns, Exchange & Cancellation Policy

Luxury Time sells authentic, brand-new timepieces sourced directly through authorised maison channels. Because every watch we ship is inspected, certified and dispatched exactly as it left its manufacturer, our policy is intentionally clear — please read it before you order.

01

Payments — Prepaid Orders Only

We do not offer Cash on Delivery (COD). All orders on luxurytime.in must be paid in full at checkout through one of our secure, encrypted payment options. This allows us to fully authenticate, insure and dispatch your piece the moment your order is confirmed.

02

No Returns or Exchanges on Genuine Products

Once an order is delivered, Luxury Time does not accept returns or exchanges on any product received in genuine, undamaged, as-described condition. All sales are final — this applies regardless of reason, including a change of mind or personal preference after seeing the piece in person.

If you're unsure about a reference, dial colour, strap or sizing, our specialists are happy to guide you before you order — by phone, WhatsApp, or a boutique visit — so your piece is right the first time.

03

Order Cancellation

Once an order is confirmed and payment received, it cannot be cancelled. Please review your order carefully — brand, reference number, dial and strap — before completing checkout.

04

Damaged, Defective or Incorrect Items

We package every timepiece with exceptional care, but if your order arrives damaged, defective, or isn't what you ordered, we want to make it right.

Unboxing Video Required

Record a continuous, unedited unboxing video and share it with us within 24 hours of delivery.

The video must start before the outer packaging is opened, and clearly show the courier label, the sealed parcel, and the condition of the product as it's unpacked. Claims raised without a video, or after the 24-hour window, cannot be processed — we have no way to verify the issue occurred before the package reached you.

1

Email your unboxing video, order number and a description of the issue to info@luxurytime.in, or share it on WhatsApp — within 24 hours of delivery.

2

Our team reviews the video and may request the product be sent back to us for inspection.

3

Once confirmed as a transit or manufacturing issue, we arrange a replacement (subject to availability) or a full refund.

05

Refunds

Where a claim is approved, refunds are credited to your original method of payment within 7–8 working days of the issue being verified. Luxury Time reserves the right to decline a claim where damage is found to result from misuse, mishandling after delivery, or tampering, or where no unboxing video is provided.

06

Warranty

Every timepiece sold by Luxury Time is covered exclusively by the international warranty of its respective manufacturer — Luxury Time does not issue a separate warranty of its own. We're glad to assist with warranty registration and claims on your behalf; where a repair requires the watch to travel to a service centre, return shipping is the customer's responsibility. See our Service & Repairs page for more.

07

Governing Law

This policy is governed by the laws of India. Any disputes arising from it are subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

08

Changes to This Policy

We may update this policy from time to time to reflect changes in our process or in law. The version published on this page is always the one currently in effect — we encourage you to review it periodically.

Questions?

We're here to help.

Email us at info@luxurytime.in

Call or WhatsApp +91 79844 49517

Or visit us at our Ahmedabad or Surat boutiques